NARPROECOM INTERNATIONAL (OPC) PRIVATE LIMITED
2nd Floor, No.186/1, Shri Banashankari Complex, Bettadasanapura Main Road,
Electronic City Phase-1, Bangalore – 560100
📧 Email: narproecom@gmail.com | 📞 Mobile: +91 9358169132
🌐 https://narproecom.shop

1. General Policy

At NARPROECOM INTERNATIONAL (OPC) PRIVATE LIMITED, we are committed to providing high-quality wedding and event packages, including photography and related services. Since our offerings are service-based and customized for each client, our refund and return policy is designed to be transparent and fair to both parties.

2. Return Policy

  • Non-Returnable Services: As we primarily deal with customized event services and photography packages, our services are non-returnable once delivered.
  • Digital Content & Media: Edited photographs, videos, and other deliverables shared digitally are considered final and cannot be returned.

3. Refund Policy

Refund eligibility depends on the nature and stage of the booking:

(a) Before Event / Service Date

  • Full Refund: If cancellation is made within 7 days of booking and at least 30 days before the event date, a full refund will be issued (after deducting any transaction/processing fees).
  • Partial Refund: If cancellation is made less than 30 days but at least 15 days before the event date, 50% of the booking amount will be refunded.
  • No Refund: Cancellations made within 15 days of the event date are not eligible for refunds, as resources and staff would already be scheduled.

(b) On or After Event Date

  • Once the event services have commenced or been delivered, no refunds will be issued.

4. Rescheduling Policy

  • Clients may request a rescheduling of services at least 15 days prior to the event date, subject to availability.
  • Rescheduling within 15 days of the event date will attract additional charges (to be communicated case by case).

5. Refund Processing Time

  • Approved refunds will be processed within 7–10 working days to the original mode of payment.
  • Any transaction or processing fees charged by payment gateways/banks will be deducted from the refund.

6. Exceptions

Refunds or reschedules may be considered in exceptional cases such as:

  • Natural disasters or government restrictions (e.g., lockdowns).
  • Serious medical emergencies (with valid proof).

7. Contact Us

For any concerns regarding refunds, returns, or cancellations, please contact us:
📧 Email: narproecom@gmail.com
📞 Phone: +91 9358169132